Privacy Policy In Marylebone London

Last updated: 30 September 2026

1. Introduction

Oudini Estates Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an enquiry, register with us, instruct us in relation to a property, or otherwise use our residential sales, lettings, property management or property acquisition services.

Oudini Estates Ltd is responsible for determining how your personal information is used for the purposes described in this Privacy Policy.

Oudini Estates Ltd
Company Registration No: 09294244
25 North Row
Mayfair
London
W1K 6DJ

Telephone: 020 7112 8436
email: info@oudiniestates.co.uk
Website: www.oudiniestates.co.uk

2. Personal Information We May Collect

Depending on your relationship with us and the services you use, we may collect and process information including:

Your name, address and contact details
Email address and telephone number
Property address and property information
Details of properties you wish to sell, purchase, let or rent
Property search requirements, preferred locations and budgets
Offer and transaction information
Tenancy and property management information
Financial and affordability information where relevant
Identification and identity verification information
Proof of address
Right to Rent documentation where applicable
Information required for anti-money laundering and customer due diligence checks
Information relating to the source of funds or source of wealth where required
Details of solicitors, mortgage advisers, surveyors and other professional advisers involved in a transaction
Correspondence and communications with us
Records of enquiries, viewings, valuations and property registrations
Website usage information, including information collected through cookies and similar technologies
Marketing preferences
Any other information you choose to provide to us in connection with our services.

We will only collect information that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

Contact us by telephone, email, website form or other means
Request a sales or rental valuation
Register to receive property updates
Arrange or attend a viewing
Make an offer on a property
Instruct us to sell, let or manage a property
Use our property acquisition service
Apply to rent a property
Enter into a tenancy
Communicate with us during a transaction or tenancy
Subscribe to marketing communications
Use our website.

We may also receive personal information from third parties where appropriate, including:

Property owners
Landlords
Buyers and sellers
Tenants and applicants
Other estate agents
Solicitors and conveyancers
Mortgage brokers and lenders
Referencing and identity verification providers
Anti-money laundering and compliance providers
Property portals
Contractors and property professionals
Publicly available sources and registers
Other persons involved in a property transaction.

4. How We Use Personal Information

We may use your personal information to:

Respond to property enquiries
Register buyers, tenants, landlords and vendors
Match buyers and tenants with suitable properties
Arrange and manage property viewings
Provide sales and rental valuations
Market properties for sale or rent
Communicate offers and negotiate transactions
Progress property sales and purchases
Provide property acquisition services
Carry out referencing and affordability checks
Conduct Right to Rent checks where applicable
Carry out identity verification and anti-money laundering checks
Verify source of funds or source of wealth where legally required
Prepare and administer tenancy documentation
Manage tenancies and properties where instructed
Coordinate repairs, maintenance and contractors
Communicate with solicitors, surveyors, mortgage advisers, managing agents and other professionals
Maintain appropriate business and transaction records
Meet our legal, regulatory and professional obligations
Prevent and detect fraud, money laundering and other unlawful activity
Operate, maintain and improve our website and services
Manage enquiries and complaints
Send property information and other marketing communications where permitted
Establish, exercise or defend legal claims.

5. Our Lawful Bases for Processing

Under UK data protection legislation, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract

We may process personal information where this is necessary to enter into or perform a contract with you, or to take steps at your request before entering into a contract.

This may apply where you instruct us to sell, let, manage or acquire a property, or where you apply for or enter into a tenancy.

Legal Obligation

We may process personal information where necessary to comply with legal or regulatory obligations.

This may include anti-money laundering requirements, identity verification, Right to Rent requirements where applicable, taxation, accounting and other statutory obligations.

Legitimate Interests

We may process personal information where this is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests.

These interests may include:

Operating and developing our estate agency business
Responding to enquiries
Managing relationships with clients and customers
Marketing and progressing property transactions
Maintaining records of our activities and communications
Protecting our business against fraud or legal claims
Improving our services and website
Communicating with existing clients and customers where appropriate.

Consent

Where required, we may rely on your consent, including for certain forms of electronic marketing or non-essential website technologies.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

6. Property Enquiries and Registrations

When you enquire about a property or register your property requirements with us, we may use the information you provide to:

Respond to your enquiry
Arrange viewings
Contact you regarding the property
Identify other properties that may match your requirements
Maintain a record of your property search
Keep you informed about relevant properties where permitted.

You may ask us to update or remove your property search requirements at any time, subject to any information we are required to retain for legal or regulatory reasons.

7. Sellers, Buyers, Landlords and Tenants

Where you instruct us or become involved in a property transaction, we may process information necessary to provide our services and progress the transaction.

This may include communicating relevant information to the other parties to the transaction and their professional representatives where necessary.

We will not disclose personal information unnecessarily and will limit information shared to what is reasonably required for the relevant purpose.

8. Identity Verification and Anti-Money Laundering

Oudini Estates Ltd is subject to legal and regulatory obligations relating to the prevention of money laundering and terrorist financing.

Where applicable, we may be required to verify your identity and obtain information about the nature of a transaction, beneficial ownership, source of funds or source of wealth.

We may use specialist third-party providers to assist with identity verification, electronic verification, sanctions screening, politically exposed person checks and other compliance checks.

We may also be required by law to disclose information to HM Revenue & Customs, law enforcement bodies, regulatory authorities or other authorised organisations.

Where legislation prevents us from informing you about such a disclosure, we will comply with those legal restrictions.

9. Right to Rent

Where we provide relevant residential lettings services, we may be required to carry out Right to Rent checks.

This may involve obtaining and reviewing identity documents, immigration status information or information provided through an applicable government checking service.

Information obtained for this purpose will be handled securely and retained in accordance with applicable legal requirements.

10. Sharing Personal Information

Where necessary, we may share personal information with appropriate third parties, including:

Sellers, buyers, landlords and tenants
Solicitors and conveyancers
Mortgage brokers and lenders
Surveyors
Property managers and managing agents
Referencing providers
Identity verification and anti-money laundering providers
Inventory providers
Contractors and maintenance providers
Utility or tenancy-related service providers where appropriate
Property portals and property marketing providers
Website, CRM, IT and software service providers
Payment and accounting providers
Professional advisers, including accountants and lawyers
Insurers
Regulatory authorities
HM Revenue & Customs
Law enforcement agencies
Courts and other public authorities where required by law.

Where a third party processes personal information on our behalf, we expect them to protect that information appropriately and use it only for the authorised purpose.

We do not sell personal information to third parties.

11. Marketing Communications

We may contact you with information about properties, services or other matters that we reasonably believe may be relevant to you where permitted by law.

Where consent is required for electronic marketing, we will obtain the appropriate consent before sending such communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option contained within the communication or by contacting us at:

info@oudiniestates.co.uk

Opting out of marketing will not prevent us from contacting you where communication is necessary in connection with an existing enquiry, instruction, transaction, tenancy or other service.

12. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve its performance.

Some cookies may be essential for the operation of the website.

Where required by law, non-essential cookies or similar technologies will only be used after you have provided the appropriate consent.

You can manage your cookie preferences through the cookie controls available on our website and, where applicable, through your browser settings.

13. How Long We Keep Personal Information

We will not retain personal information for longer than reasonably necessary for the purposes for which it was collected, including the need to satisfy legal, regulatory, accounting or reporting requirements and to establish or defend legal claims.

Different retention periods may therefore apply depending on the type of information and our relationship with you.

Where personal information forms part of our anti-money laundering customer due diligence records, we will generally retain the required records for five years following the end of the relevant business relationship or completion of the relevant transaction, unless a different period is required or permitted by law.

Transaction, contractual, accounting and property management records may be retained for an appropriate period after the relationship or transaction has ended where necessary for legal, regulatory, taxation, accounting or dispute-resolution purposes.

Property-search and enquiry information that is no longer required will be periodically reviewed and deleted or anonymised where appropriate.

Where we no longer require personal information, it will be securely deleted, anonymised or otherwise disposed of appropriately.

14. International Transfers

Some of the organisations providing services to us may store or process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection legislation.

Where required, this may include relying on applicable adequacy regulations or using appropriate contractual safeguards or other legally recognised transfer mechanisms.

You may contact us if you would like further information about safeguards relating to a particular international transfer.

15. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to persons who reasonably require access for legitimate business or legal purposes.

While we take appropriate measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances and applicable legislation, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request erasure of your personal information where the applicable legal requirements are met
Request restriction of processing
Object to certain processing
Request transfer of certain personal information in a portable format
Withdraw consent where processing is based on consent
Object to direct marketing at any time.

These rights are not absolute and may be subject to legal limitations or exemptions.

In particular, the right to erasure does not necessarily require us to delete all information we hold about you. We may need or be permitted to retain information where it is required for legal, regulatory or contractual purposes, for the establishment or defence of legal claims, or where another lawful basis for retaining the information applies.

17. Exercising Your Rights

If you wish to exercise any of your data protection rights or have a question about how we handle your personal information, please contact:

Oudini Estates Ltd
25 North Row
Mayfair
London
W1K 6DJ
Email: info@oudiniestates.co.uk
Telephone: 020 7112 8436

We may need to verify your identity before responding to a request.

We will respond within the period required by applicable data protection legislation.

18. Complaints to the Information Commissioner's Office

If you have concerns about the way we process your personal information, we would encourage you to contact us first so that we can investigate the matter.

You also have the right to complain to the Information Commissioner's Office, the UK's independent data protection regulator.

Further information is available at:

www.ico.org.uk

19. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information to it.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business activities, technology or applicable legal and regulatory requirements.

The date of the most recent update will be shown at the top of this page.