Oudini Estates is committed to providing a professional service to all our clients and customers. If something goes wrong, we want you to tell us so that we can investigate the matter and, where appropriate, improve our service.

If you have a complaint, please submit it to us in writing and provide as much information as possible about the matter concerned.

We will acknowledge receipt of your complaint in writing within three working days.

Your complaint will then be investigated. A formal written outcome of our investigation will normally be provided within 15 working days of receiving the original complaint.

If you remain dissatisfied, you may request a further review of the complaint. Following that review, we will provide our final viewpoint in writing.

If you remain dissatisfied after receiving our final viewpoint, or if more than eight weeks have passed since you first made your complaint, you may be entitled to refer the matter to The Property Ombudsman for independent review.:

The Property Ombudsman
Unit 159756
PO Box 7169
Poole
BH15 9EL.
admin@tpos.co.uk
01722 333 306
www.tpos.co.uk
www.tpos.co.uk/consumers/make-a-complaint

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.